We have been discussing boilers. British Gas is likely to be the most expensive, but their engineers are very good. For over twenty years the engineers have been a model of professionalism and expertise when we have dealt with them. The office, on the other hand, as I commented to the last engineer I spoke to, could not find their heads with both hands and a road map. They are the Nobby Nobbs to the engineers Captain Carrot.
So as complete numpties when it comes to matters technical, perhaps we should get British Gas to do the boiler, spending the extra money on knowing that we were getting a guaranteed service with a really good workforce and a defined complaints procedure. On Sunday we were persuaded to book a quote with one of the British Gas Salespersons, who will be coming round next Tuesday.
Which is why it was perhaps not a good sign when someone rang from British Gas this evening to see if we wanted someone to come round and quote for a new boiler.
If we do go with British Gas I am sure that the engineers will be brilliant, they will do a professional and competent job exactly as we require. However, booking the work, paying for the work and getting all the forms from the office will be Hell.
1 comment:
I think we got ours through British Gas about 9 years ago and as we had a yearly maintainance contract with them we got 50% off the price. I think it ended up costing us around £750. Not a bad price but I had just had my son and was in the process of being made redundant, so a bit stressful to say the least!. Luckily I got a good redundancy package to pay for it. Sue x
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